Legal

Booking & Cancellation Policy

Please read our booking and cancellation terms carefully before submitting your appointment.

Last updated: July 2025

1. Booking Confirmation

Submitting a booking request through our website does not constitute a confirmed appointment. All bookings are subject to availability and confirmation by Benlix Media Group. We will contact you via phone or email to confirm your appointment date and time.

2. Deposits

A deposit may be required to secure your booking. The deposit amount will be communicated to you upon booking confirmation. Deposits can be paid via M-Pesa through our payment page. The deposit is non-refundable except in cases where Benlix Media Group cancels the appointment.

3. Rescheduling

If you need to reschedule your appointment, please notify us at least 48 hours in advance. We will do our best to accommodate your new preferred date and time, subject to availability. Rescheduling with less than 48 hours' notice may be subject to additional charges.

4. Cancellation by Client

If you need to cancel your appointment, please notify us as soon as possible. Cancellation terms are as follows:

  • More than 72 hours before appointment: Deposit may be transferred to a future booking within 3 months.
  • 48-72 hours before appointment: 50% of the deposit may be transferred to a future booking.
  • Less than 48 hours before appointment: Deposit is non-refundable and non-transferable.

5. Cancellation by Benlix Media Group

In the rare event that we must cancel your appointment due to unforeseen circumstances (e.g., equipment failure, weather conditions for outdoor shoots, or emergencies), we will notify you as soon as possible. You may choose to reschedule at no additional cost or receive a full refund of any deposit paid.

6. Late Arrival

If you arrive late for your appointment, the session will still end at the scheduled time. Arrivals more than 30 minutes late may be treated as a cancellation, and a new booking will need to be made. Please communicate any delays as early as possible.

7. Project Delivery

Delivery timelines for completed projects (videos, edited photos, designs) will be discussed and agreed upon during booking confirmation. Rush delivery may be available for an additional fee. Final deliverables will be provided once any outstanding balance is settled.

8. Content Ownership

All raw footage and unedited materials remain the property of Benlix Media Group. Final edited deliverables are provided to the client for their personal or business use. Unless otherwise agreed, Benlix Media Group may use project outputs for portfolio and marketing purposes.

9. Payment Terms

Full payment is due upon delivery of the final project, unless otherwise agreed. For large projects, a payment schedule may be arranged. Accepted payment methods include M-Pesa. See our payment page for details.

10. Contact

For any questions about our booking and cancellation policy, please contact us: